Published: 5th February 2019
Instead of searching by email in the Open a Constituent section, follow the steps below in order to fully search the database.
In order to accurately search the RE database, you need to go to Query > QuickFind People > E-mail search
The query has already been pre-populated, so, all you need to do is double click on the existing filter (Phone Number equals emailaddress) and enter the email address in the Value Click OK and then Run Now.
Your result will be displayed, and you can double click anywhere on the results line to take you straight to the constituent’s record.